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The Benefits of a PBX for Business

A PBX for business gives companies an advantage when routing calls through multiple channels. If a company has a large number of employees with each needing their own extension, a PBX is a logical choice for a voice communication solution. Unlike standard phone lines, this system can handle multiple calls and call routing all at the same time. Depending on capacity, a PBX system can handle communication needs for thousands of users.

Unlike a standard phone line, the phone lines used to connect to a PBX allow multiple calls over one line. An ISDN circuit is an industry-standard that allows 23 active calls, one per each channel. Although there are 24 channels, the remaining channel is used for data such as caller ID. These circuits are more expensive than a standard phone line, however when faced with high call volume, ISDN circuits are a more cost-effective choice. Standard analog phone lines can be connected to a PBX, however if it's expected that the PBX will handle thousands of calls, this solution can become quite expensive.

In addition to being able to handle high call volume, a PBX offers many features that can handle calls in a way specified for specific scenarios. Most office phone systems have basic features such as music on hold, voice mail, conferencing ability, and call forwarding. However, more complex systems can route calls based on where the call originated, the destination of the call, and which circuits or routes are available in the phone system. In some cases, it makes sense to have failover routing. This simply means routing calls over an alternate circuit when the main circuit is out of service or is inoperable. Another routing option is called least cost routing. This option routes calls based on the destination number and which circuits could route the call at minimal cost.

Most phone systems consist of hardware and connected circuits; however there are situations where a smaller software-based solution might work for the better. Run completely on software, this type of phone system caters to businesses with smaller budgets and fewer employees. In either scenario, it is important to find a vendor that is familiar with the system and not only knows how to install it, but can offer assistance or support should the system fail. Support for a phone system is critical to the day-to-day operations of any business. Without a working phone system, a business could experience substantial loss of revenue as well as loss of customer confidence. This is why support should be included with the purchase of any PBX for business. One of the key questions the business owner should ask is what level of support he or she can expect as well as the response time they would expect to see during system outages.

Many customers form an opinion on the professionalism and legitimacy of the business when they make that first contact. If the first experience with a particular company is less than pleasant or professional, it is likely that they will not do business with that particular company again. This is where a phone system that routes calls efficiently can really give a boost to a company's reputation. In most cases the office phone systems can actually deliver the call to the intended party more quickly than an operator. This eliminates human error and the possibility of human interaction being misunderstood.With the ever-changing way that companies do business, it is important to have a PBX for business that can keep pace with these changes. A mobile workforce is becoming more the norm than the exception.

Voice over IP technology allows employees to work from virtually anywhere. With people working from home offices, or at customer locations having the ability to take their extension with them is a large benefit. Rather than distributing multiple numbers where a company representative can be reached, they simply give out there desk extension. With the use of an application or mobile application their desk phone then follows them wherever they go. When a call is made to their extension the call rings through to either their laptop or smartphone depending on the setup. This allows employees to more closely interface with customers to build strong business relationships. This serves to increase customer confidence and improve existing relations between the business and potential clients.

Additionally, voice over IP can save a business a significant amount of money on telecommunications costs. Since calls are routed using Internet protocol, the same rates and charges do not apply. Voice over IP allows a business to make calls to out of area numbers at local rates. This technology also allows for diversity and flexibility when a business is considering either moving or expanding.

The PBX for business offers the business owner flexibility in the way that it handles telecommunications needs. With many diverse configurations and set up possibilities, there is undoubtedly an office phone system for every type of business. To give the business a professional appearance and a perception of being in the big leagues, a PBX for business is an essential part of any company's communication solution.

 
 

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