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PBX Phone System Features - For Large Business

Large businesses find they often benefit from either hosted or in-house PBX systems. So what's most important to them is that they find the best PBX phone system features at the best price. The top seven considerations for PBX telephone system features are listed below, with a brief explanation on how they help large businesses get ahead and stay ahead.

#1 - Unlimited growth potential.

Some PBX systems feature the capability to grow with the company's growth, and accommodate a virtually unlimited amount of users on the system. When choosing a PBX phone system, choose one that can grow with the company.

#2 - Auto-Attendant

A friendly and warm-sounding auto-attendant can be key to projecting a professional, global-player image. For many different kinds of systems, this feature is a standard.

#3 - Automatic Line Allocation

Rather than a caller receiving a busy message or signal, the caller will be placed in queue for the next available representative. This can cut down on service problems - with proper monitoring and queue alarms, calls do not have to sit in the queue for very long, and can be attended to in a more efficient manner.

#4 - Software Interface

With a software interface, some PBX phone systems can be integrated completely into the internal and external systems, thereby eliminating the need for traditional land lines for conferencing and internal outbound phone calls. Quite a few companies have been able to eliminate their hardware costs or reduce them greatly with this feature.

#5 - Wireless Capabilities

Some PBX phone system features enable a company to go completely wireless, saving them costs associated with hardwire and other equipment. This is normally found on hosted PBX services, and, in some cases, is considered a standard feature for large companies.

#6 - Unified Call Routing

By using a PBX phone system, all branches, no matter where they are (including home offices) are integrated into one large office. They can be reached by extensions instead of direct dial, which cuts down on phone bill charges, and enables telecommuters, sales teams, and management to be anywhere in the world and still available to work.

#7 - Live, Online System Monitoring

Some hosted PBX phone system features include the ability to go online and see live updates on how their system is working, and to see any potential issues that arise. Additionally, some in-house PBX phone system features allow for similar monitoring capabilities, and can also pull reports on specific personnel for training and monitoring purposes.

When selecting a PBX phone system, choose features that are not just in the top ten list, but features that will fit the company's needs most appropriately. Certainly it's nice to have feature-stuffed systems, but if they're not going to be used, then the added expense doesn't make sense. Choose features that are most appropriate for the company, and the investment in PBX can be well worth it.

 
 

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